diff --git a/mautrix_telegram/abstract_user.py b/mautrix_telegram/abstract_user.py
index 40cefbb7..ca4da7cd 100644
--- a/mautrix_telegram/abstract_user.py
+++ b/mautrix_telegram/abstract_user.py
@@ -318,7 +318,7 @@ class AbstractUser(ABC):
         try:
             users = (entity for entity in entities.values() if isinstance(entity, User))
             puppets = ((pu.Puppet.get(TelegramID(user.id)), user) for user in users)
-            await asyncio.gather(*[puppet.update_info(self, info)
+            await asyncio.gather(*[puppet.try_update_info(self, info)
                                    for puppet, info in puppets if puppet])
         except Exception:
             self.log.exception("Failed to handle entity updates")
diff --git a/mautrix_telegram/commands/portal/admin.py b/mautrix_telegram/commands/portal/admin.py
index 7388251b..458740a6 100644
--- a/mautrix_telegram/commands/portal/admin.py
+++ b/mautrix_telegram/commands/portal/admin.py
@@ -61,7 +61,7 @@ async def clear_db_cache(evt: CommandEvent) -> EventID:
         for puppet in pu.Puppet.by_custom_mxid.values():
             puppet.sync_task.cancel()
         pu.Puppet.by_custom_mxid = {}
-        await asyncio.gather(*[puppet.start() for puppet in pu.Puppet.all_with_custom_mxid()],
+        await asyncio.gather(*[puppet.try_start() for puppet in pu.Puppet.all_with_custom_mxid()],
                              loop=evt.loop)
         await evt.reply("Cleared puppet cache and restarted custom puppet syncers")
     elif section == "user":
diff --git a/mautrix_telegram/portal/metadata.py b/mautrix_telegram/portal/metadata.py
index c3acda3c..df1b8102 100644
--- a/mautrix_telegram/portal/metadata.py
+++ b/mautrix_telegram/portal/metadata.py
@@ -226,7 +226,11 @@ class PortalMetadata(BasePortal, ABC):
         if self.mxid:
             if update_if_exists:
                 if not entity:
-                    entity = await self.get_entity(user)
+                    try:
+                        entity = await self.get_entity(user)
+                    except Exception:
+                        self.log.exception(f"Failed to get entity through {user.tgid} for update")
+                        return self.mxid
                 update = self.update_matrix_room(user, entity, self.peer_type == "user")
                 if synchronous:
                     await update
diff --git a/mautrix_telegram/puppet.py b/mautrix_telegram/puppet.py
index f20cd655..cb53d753 100644
--- a/mautrix_telegram/puppet.py
+++ b/mautrix_telegram/puppet.py
@@ -226,6 +226,12 @@ class Puppet(CustomPuppetMixin):
             return name
         return cls.displayname_template.format_full(name)
 
+    async def try_update_info(self, source: 'AbstractUser', info: User) -> None:
+        try:
+            await self.update_info(source, info)
+        except Exception:
+            source.log.exception(f"Failed to update info of {self.tgid}")
+
     async def update_info(self, source: 'AbstractUser', info: User) -> None:
         if self.disable_updates:
             return